Contact Us

Head Office & Reception

28/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Tel: +852 3920 2888

Fax: +852 3920 2789

Training Centre

21/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Media Relations

Fax: +852 3920 2501

Email: public.relations@ebshk.com

Partnerships

Email: partnership@ebshk.com

Career

Email: hr@ebshk.com

Complaint

Email: complaintofficer@ebshk.com

Anti-Fraud Helpline

If you suspect that fraudulent activity or irregularities have occurred with respect to your account(s), please call our Anti-Fraud Helpline on

+852 3920 2980 immediately.

Customer Service Hotline

+852 2822 5001 (Hong Kong)

Operating hours:

Monday to Friday 8:00am-10:00pm

Saturday 9:00am-6:00pm

Closed on Sunday & Hong Kong public holidays

 

+86 40011 95525 (Mainland)

Operating hours:

Monday to Friday 9:00am-5:30pm

Closed on Saturday, Sunday & Hong Kong public holidays

 

For existing personalized investment service customers, please contact your Investment Consultant.

 

Email

General Enquiry: cs@ebshk.com

Personalized Investment Service customers: enquiry@ebshkfg.com

EBSHK Direct customers: enquiry@ebshkdirect.com

General FX Enquiry: enquiry@ebshkforex.com

General Insurance Enquiry: insurance@ebshk.com

Life Insurance Enquiry: lifeinsurance.wm@ebshk.com

Fax

General Enquiry / Personalized Investment Service: +852 3929 6080

EBSHK Direct customers: +852 3920 2082

General Insurance Enquiry: +852 3920 2159

Customer Settlement Counter

21/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Opening hours:

Monday to Friday 9:00am-4:00pm

Closed on Saturday, Sunday & Hong Kong public holidays

Correspondence Address

28/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Branches and Wealth Management Centers

Mongkok Wealth Management Center

Shop G27-G28, G/F, Pioneer Center, 750 Nathan Road, Mongkok, Kowloon

Tel: +852 2398 8778

Fax: +852 2398 8755

Sheung Wan Wealth Management Center

G/F, 238 Des Voeux Road Central, Sheung Wan, Hong Kong

Tel: +852 2412 9888

Fax: +852 2412 9900

 

Opening hours of the above branch and wealth management center:

Monday to Friday 9:00am-6:00pm

Saturday 10:00am-12:30pm

Closed on Sunday & Hong Kong public holidays

Macau Branch

Unit B, 17/F, Fortune Business Centre, No. 810, Avenida Panorâmica do Lago Nam Van, Macau

Tel: +853 2878 1212

Fax: +853 2878 0178 / +853 2878 0186

 

Opening hours:

Monday to Friday 9:00am-6:00pm

Closed on Saturday, Sunday & public holidays