Fraud Alert: Click here to find out more

In view of the novel coronavirus risk and the safety of our customers, the Customer Settlement Counter located on 21/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay and the Wealth Management Centers in Mongkok and Sheung Wan will suspend their services with effect from July 27, 2020 (Monday). Everbright Sun Hung Kai will continue to monitor the situation closely and details on the resumption of services will be announced in due course. For enquiries and assistance in investment services, kindly contact your Wealth Manager or call our Customer Service Hotline.

Anti-Fraud Tips

Protecting you against potential fraud is important to Everbright Sun Hung Kai ( “EBSHK” ), and as such, we have implemented a range of security measures to protect our customers. However, in the unlikely event that fraud occurs, or, if you suspect that fraudulent activity or irregularities may have occurred with respect to your account(s), you are advised to immediately call our Anti-Fraud Helpline on +852 3920 2980 or our Customer Service Hotline on +852 2822 5001 (Hong Kong), +853 6262 5028 (Macau) or +86 40011 95525 (Mainland). For more tips on identifying fraud, please click here.

 

Fraud Case Examples

 

September 29, 2020
Everbright Sun Hung Kai ("EBSHK") has recently discovered a fraudulent website at https://everbright-sun-hung-kai-ebshk-direct.business.site/, which promotes online trading services of EBSHK Direct, EBSHK’s sub-brand. Besides, it has come to our attention that a QR code to download an app of our Company with promotional gifts is being shared among some fans groups in Mainland China.

EBSHK hereby clarifies that it does not own or operate the above fraudulent website, whose existence has been reported to the SFC. Please also be aware that the above QR code, app and promotional activity in Mainland China are not owned, operated or organized by us. EBSHK is absolutely unrelated to the website, as well as the QR code and the promotional activities.

We would like to alert you to these fraudulent practices to help you avoid scams. If you have any questions, please call our Customer Service Hotline on +852 2822 5001 (Hong Kong), +853 6262 5028 (Macau) or +86 40011 95525 (Mainland), or EBSHK’s Anti-Fraud Helpline on +852 3920 2980.

 

July 21, 2020
Everbright Sun Hung Kai ("EBSHK") recently discovered a fraudulent website named http://sunhungkai.cc/ which promotes commodities trading service of Sun Hung Kai Commodities Limited.

EBSHK hereby clarifies that the fraudulent website is not owned or operated by us though Sun Hung Kai Commodities Limited is its member company. The existence of the fraudulent website has been notified to the SFC and we would like to alert the public as well.

Should you have any queries, please call our Customer Service Hotline on +852 2822 5001 (Hong Kong), +853 6262 5028 (Macau) or +86 40011 95525 (Mainland), or EBSHK’s Anti-Fraud Helpline on +852 3920 2980.

 


August 1, 2019
Everbright Sun Hung Kai ("EBSHK") would like to alert the public to a fraudulent website that uses the domain name “www.ebkshk.com”. The fraudulent website uses Everbright Sun Hung Kai brand logo and that the fraudulent website is similar to our existing corporate website in design and content.

EBSHK wishes to highlight that the fraudulent website is not owned or operated by us. The existence of the fraudulent website has been notified to the SFC.

Should you have any queries, please call our Customer Service Hotline on +852 2822 5001 (Hong Kong), +853 6262 5028 (Macau) or +86 40011 95525 (Mainland), or EBSHK’s Anti-Fraud Helpline on +852 3920 2980.

 


July 9, 2019
Everbright Sun Hung Kai ("EBSHK") would like to alert the public to a fraudulent website that uses the domain name “www.ebsk-hk.com”. The fraudulent website uses Everbright Sun Hung Kai brand logo and that the fraudulent website is similar to our existing corporate website in design and content.

EBSHK wishes to highlight that the fraudulent website is not owned or operated by us. The existence of the fraudulent website has been notified to the SFC.

Should you have any queries, please call our Customer Service Hotline on +852 2822 5001 (Hong Kong), +853 6262 5028 (Macau) or +86 40011 95525 (Mainland), or EBSHK’s Anti-Fraud Helpline on +852 3920 2980.

 


May 2, 2019
Everbright Sun Hung Kai ("EBSHK") would like to alert the public to a fraudulent website that uses the domain name "www.shkf-hk.com". The fraudulent website uses Sun Hung Kai Financial brand logo which we used before December 2017. The content and layout of the fraudulent website is similar to our existing corporate website in design and content.

EBSHK wishes to highlight that the fraudulent website is not owned or operated by us. The existence of the fraudulent website has been notified to the SFC.

Should you have any queries, please call our Customer Service Hotline on +852 2822 5001 (Hong Kong), +853 6262 5028 (Macau) or +86 40011 95525 (Mainland), or EBSHK’s Anti-Fraud Helpline on +852 3920 2980.

 

Please note that we will only ask you to provide your personal details through our specified regular communications channels, and we will never ask you to provide your password(s). To safeguard your interests, you are advised to (i) keep your password(s) secure and change it/them regularly; (ii) ensure that you visit genuine corporate websites of our Group; and (iii) verify the identity of the person/entity requesting such information before you provide your details. If in doubt, do not provide any information and report the matter immediately to our Anti-Fraud Helpline. For more tips on online security, please click here.